PIPEDA-Aligned

Digital Care Coordination Platform
Built for Professionals

One connected workspace for Retirement Living and in-home Care Agencies — scheduling, GPS/EVV verification, resident management, and family transparency.

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2
Care Portals in One
8+
Department Roles
100%
Canadian Data Residency
5 min
Avg. Audit Export
The Platform
PIPEDA-Aligned

Vital Hub

A patient-centered practice platform built for retirement communities. It connects each department — care, administration, dietary, activities, and family communication — into one shared system, so information flows smoothly between teams instead of getting siloed.

🧓The Resident
❤️Care
🗂️Administration
🍽️Dietary
🎨Activities
👨‍👩‍👧Family Communication

At the center of it all is the resident: every workflow is designed to keep their needs, care plan, and wellbeing as the focal point, so departments aren't just communicating with each other — they're staying aligned around the person they're serving.

Cross-Portal Workflow
PIPEDA-Aligned

Care Agency ↔ Retirement Living Community

Resident Sync — one record, two portals, zero double-entry.

🔗

Shared Resident Record

A single source of truth flows between the Care Agency and Retirement Living portals — profile, care plan, medications, and contacts stay in sync without manual re-entry.

👥

Scoped Caregiver Access

Agency caregivers see only the residents assigned to them. Row-level security ensures no caregiver — or community staff — ever views records outside their scope.

📝

Visit Notes → Care Timeline

Every agency visit note, vital, and observation flows directly into the community's care timeline — giving on-site staff full context for the next shift.

🛡️

Consent & Audit Controls

Granular consent capture, revocation, and tamper-evident audit logs aligned with PIPEDA and BC CCALA requirements — exportable for inspections in minutes.

My Story
PIPEDA-Aligned

Born from 16 years in healthcare

🌱
2009 · The Beginning
Frontline Team Lead Administrative Assistant
Gurpreet begins her 16-year healthcare career in a BC retirement living community as a frontline team lead administrative assistant — supporting daily operations, coordinating between departments, and building deep relationships with residents and their families.
📋
2013 · Growing
Team Lead & Coordinator
Promoted to team lead, Gurpreet begins coordinating schedules and bridging communication between departments. She sees first-hand how disconnected systems — paper schedules, phone tag, siloed records — create friction that costs staff time and impacts resident care.
🎓
2015 · Education
Practical Nursing Program
While working in the field, Gurpreet completes her Practical Nursing program — deepening her clinical knowledge and understanding of patient care. Rather than transitioning into a purely clinical nursing path, she chooses to leverage her education to climb further into operational leadership, where she could create broader impact across entire communities.
🤝
2016–2019 · Expanding
Community Relations Coordinator — Alberta & BC
Gurpreet takes on a community relations coordinator role, contributing to two pre-development retirement communities — one in Alberta and one in BC. Working on communities before they open their doors, she shapes how families and prospective residents are engaged from day one, and gains a rare ground-up perspective on how retirement living communities are built and launched.
🚀
2026 · Founded
Vital Hub is Founded
Gurpreet launches Vital Hub to build the platform she spent 16 years wishing existed: connecting patients and care providers, and improving coordination across home healthcare and retirement living.
"I spent 16 years in retirement living — starting as a frontline team lead administrative assistant and working my way into leadership. Every single day, I watched talented, compassionate staff held back by disconnected tools, paper schedules, and systems that were never designed for how care actually works."
"I didn't build Vital Hub for a market. I built it for the people I used to work beside — and for the residents they're taking care of."
GP
Gurpreet Pannu
Founder & CEO, Vital Hub · Founded 2026 · 16 Years in Healthcare
Privacy & Security
PIPEDA-Aligned

Built for North America.
Secured by design.

Real authentication, row-level security, encrypted at rest, and Canadian data residency — compliance is a first-class feature, not an afterthought.

🇨🇦

PIPEDA Aligned

Federal privacy law compliance for personal health information across Canada.

🏛️

BC PIPA Aligned

British Columbia Personal Information Protection Act requirements built in.

🗄️

Canadian Data Residency

All data stored and processed within Canadian infrastructure. Never leaves the country.

🔑

Row-Level Security

Database-enforced access controls. Each role sees only what they need — nothing more.

🔐

Encrypted at Rest

All resident and staff data encrypted at rest and in transit with modern standards.

📝

Full Audit Trail

Every action logged and attributable. Audit exports ready in minutes for regulators.

Pricing
PIPEDA-Aligned

Book a Demo for Pricing Details

Every organization is different. We'll walk you through the platform, understand your needs, and provide a tailored quote — no hidden fees, no surprises.

Book a Demo📞 (604) 710-8447
PIPEDA-Aligned

Ready to modernize your care operations?

Book a 30-minute demo and see how Vital Hub works for your team.

Book a Demo📞 (604) 710-8447
Get in Touch
PIPEDA-Aligned

Let's talk about your needs

Whether you're a retirement home, home care agency, or just exploring — we'd love to walk you through how Vital Hub works for your team.

Location

Surrey, British Columbia, Canada

Demo Response Time

Within 24–48 hours

Book a Demo